Terms of sale

Last updated: 03/04/2026

1. General Provisions

These Terms and Conditions of Sale (“Terms”) govern all transactions carried out on the Website operated by the Website Operator.

These Terms are available at all times on the Website and may be provided to customers upon request.

By placing an order, you agree to be bound by these Terms. Acceptance is confirmed by ticking a checkbox or clicking a dedicated button before completing your purchase.

The version applicable is the one in force at the time of the order. The Website Operator retains a copy of the Terms for future reference.

2. Products

The Website offers office accessories (the “Products”) for sale to any user, whether an individual or a legal entity (the “Customer”).

Each Product is described with its essential characteristics, either directly or via a link to the manufacturer’s website. Product images are for illustrative purposes only.

While we strive for accuracy, minor variations (e.g. colour or presentation) may occur and do not affect conformity.

All Products comply with applicable legal requirements in France.

The Customer is responsible for ensuring they have the necessary equipment and secure access to use the Website.

3. Orders

Products are offered subject to availability.

If a Product becomes unavailable after an order is placed, the Customer will be informed by email and may choose between:

  • a replacement product of equivalent quality and price; or
  • a full refund within fourteen (14) days.

No additional compensation will be payable.

Orders are considered final once confirmed, subject to statutory rights (including cancellation rights).

4. Payment Methods

By placing an order, the Customer confirms their obligation to pay.

The Website Operator reserves the right to verify payment before dispatch.

Accepted payment methods are displayed on the Website.

5. Prices

Prices are displayed in euros (€), inclusive of all taxes, excluding delivery costs unless stated otherwise.

Delivery costs are clearly indicated before checkout.

Payment is due in full at the time of order.

Promotional prices apply only during the stated period.

6. Formation of Contract

The contract is formed when the Customer confirms the order and completes payment.

The order process (selection → validation → payment) constitutes an electronic signature.

The Website Operator keeps records of orders and invoices as proof of the contract.

The Operator may refuse or cancel orders in case of fraud, non-payment, or payment issues.

7. Retention of Title

Ownership of the Products remains with the Website Operator until full payment has been received.

8. Delivery

Delivery is available to customers residing in France and the European Union.

Delivery means the transfer of physical possession of the goods to the Customer.

Orders will be delivered within a maximum of thirty (30) days unless otherwise specified.

If delivery is delayed, the Customer will be informed.

The Customer is responsible for providing accurate delivery details.

Upon delivery, the Customer should check the condition of the goods and report any issues promptly.

9. Right to Cancel

You have the right to cancel your order within fourteen (14) days from receipt of the goods.

To exercise this right, contact: contact@mivvostudio.com

You must return the goods within fourteen (14) days of notifying cancellation.

Refunds will be processed within fourteen (14) days of notification, but may be withheld until goods are received or proof of return is provided.

Return costs are borne by the Customer unless the product is faulty.

10. Customer Service

Customer service can be contacted:

11. Intellectual Property

All content on the Website is owned by the Website Operator and protected by applicable intellectual property laws.

No content may be reproduced or used without prior written consent.

12. Liability and Consumer Rights

The Website Operator shall not be liable for:

  • misuse of the Website
  • third-party content
  • technical interruptions

Nothing in these Terms excludes or limits your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.

If goods are faulty, not as described, or not fit for purpose, you are entitled to repair, replacement, or refund in accordance with applicable law.

13. Personal Data

Please refer to the Privacy Policy available on the Website.

14. External Links

The Website may contain links to third-party websites. The Operator is not responsible for their content.

15. Customer References

Unless otherwise stated, the Customer authorises the Operator to use their name for testimonials or reviews.

16. General Provisions

If any provision is found invalid, the remaining provisions remain in force.

Failure to enforce a provision does not constitute a waiver.

The Operator may update these Terms at any time. Customers should review them before placing orders.

17. Complaints and Dispute Resolution

Customers should first contact customer service.

If unresolved, disputes may be referred to mediation services where applicable.

18. Governing Law

These Terms are governed by French law.

However, if you are a consumer residing in the United Kingdom, you also benefit from any mandatory provisions of UK consumer law.

Acceptance

By placing an order, you confirm that you have read and accepted these Terms.